Web Maintenance & Hosting Services

FAQ’s

What’s included in your hosting services?

Our hosting looks after all the technical side of your site, so that you do not have to. Here’s what’s included:
– Automatic software updates: We keep your server software up to date for security and performance.
– SSL certificate: Your site stays secure with an included SSL certificate.
– Global CDN: Faster load times for visitors, no matter where they are in the world.
– Security & firewalls: Protection from malware, hacking attempts, and suspicious activity.
– Daily backups: Your site is backed up every 24 hours and stored externally for extra security.
– Uptime monitoring & emergency support: If your site goes down, we instantly get notified and are able to fix it fast.
If you also sign up for a website maintenance plan, we will keep your plugins, themes, and CMS updated to ensure everything runs smoothly.

What type of websites do you support?

We specialise in WordPress hosting, with our servers fine-tuned for speed, security, and peak performance on the platform. But that is not all, we also support custom PHP-based CMS platforms, web applications, and Vue or React-based sites.
If you are unsure whether your site is compatible with our hosting, just get in touch, we would be happy to discuss your specific needs and recommend the best solution.

Do you offer managed hosting?

Yes! All our hosting is fully managed, meaning you do not have to worry about updates, security patches, or server performance. We handle all of that for you, ensuring your site remains secure, fast, and reliable.

Can I move my existing website to your hosting?

Yes, and we make it as easy as possible. We provide free website migration with all yearly hosting contracts, transferring your site with zero downtime. As part of the process, we also conduct a full security and performance audit to ensure your website is fully optimised and protected before going live on our servers.

Do you provide email hosting?

Yes! We offer email hosting powered by Microsoft Exchange servers, which means you get enterprise-level security, reliability, and seamless integration with Microsoft Teams and Office applications. Whether you need a single inbox or multiple business email accounts, we ensure your emails are delivered securely and without interruptions.

How do you ensure my website stays fast and online?

Our hosting is built for speed, security, and reliability. Your website will benefit from a global CDN to deliver your content quickly, caching technology to reduce load times. We also carry out top security checks, monitoring to keep suspicious traffic away. Our 24/7 uptime monitoring checks site availability every minute, so if an issue arises, we are alerted immediately and can take action.

Do you provide SSL certificates?

Yes! Every hosting plan includes a free domain validation (DV) SSL certificate, ensuring encrypted connections and a secure browsing experience for visitors. We also handle renewals automatically, so you never have to worry about your SSL expiring.

How do you handle security updates and malware protection?

Security is out top priority. Here is how we keep your site protected 24/7:
– Web Application Firewalls (WAF) for real-time attack prevention.
– Cloudflare security to block suspicious traffic before it reaches your site.
– ModSecurity to protect against hacking attempts.
– Regular malware scanning to detect and remove threats.

Do you offer website backups?

Absolutely! We back up your website every 24 hours, and all backups are stored externally to keep your data safe. If you run a high traffic website, such as an eCommerce store, we can arrange more frequent backups to ensure minimal data loss in the event of an issue.

Is DDoS protection included?

Yes! Our hosting includes multi-layered DDoS protection to keep your website secure. We use Cloudflare protection at the DNS level and web application firewalls to detect and block malicious traffic before it reaches your site, ensuring uninterrupted access for genuine visitors.

What’s included in your website maintenance plans?

We keep you website secure, updated, and running smoothly.

Our plans vary depending on what you are looking for:
-Managed hosting: We will take care of the technical side so your site stays fast and reliable.
– Daily backups: If anything goes wrong, we can restore your site in no time.
– SSL certification: Keeping your site secure and trusted by browsers.
– Global CDN integration: Making sure your pages load quickly, no matter where visitors are.
– Uptime monitoring: If your site goes down, we will be the first to know (and fix it).
– Regular CMS & plugin updates: We handle any updates so you are always running on the latest and safest versions.
– Website speed improvement: We make sure things remain running fast and smoothly.
– Tech support: Our team is here to help with any advice.

How often do you update plugins, themes, and core CMS files?

We update WordPress core files, themes, and plugins at least once a quarter to keep everything running smoothly. But if your site is high-traffic or business-critical, we recommend monthly updates to stay ahead of security threats and performance issues.

If there is ever a critical update or security patch needed, we don’t wait, we get it done ASAP.

Do you provide emergency support if my website goes down?

Yes! And here is the best part, with 24/7 uptime monitoring, we will probably know before you do.
On a maintenance plan? We will jump in straight away and fix any website-related issues without you needing to lift a finger.
On a hosting-only plan? Don’t worry, we still provide emergency support for any server-side problems to minimise downtime as much as possible.
Either way, we act fast to keep your site online and running.

What if I need changes to my website?

Need small tweaks, optimisations, or plugin updates? No problem, these are covered in our website care plans.
For bigger projects such as new designs, new features, or structural changes, we offer additional development support.

Do you offer CMS training and support?

Yes! We know that managing your website can sometimes feel overwhelming, so we offer CMS training, consultancy, and technical support to help you feel confident in handling your site.
Whether it is uploading content, making edits, or troubleshooting a technical issue, we are here to help.

Are there any setup fees?

Nope, there are zero setup fees for moving your site to our hosting.
The only thing to keep in mind is our minimum 12-month contract for hosting services. If your site needs critical security updates before migration, we will let you know beforehand and discuss any essential fixes before proceeding. No surprises!

Do you support custom-built websites?

Absolutely! If you have got a custom-built website or web app, we can tailor a hosting and maintenance package to suit your needs.
PHP-based CMS? We have got it covered.
Vue/ React-based site? No problem.
Not sure if your site is a fit? Drop us a message and we will figure out the best solution for you.

What uptime guarantee do you provide?

We offer a 99.9% uptime guarantee, so your site stays accessible and running smoothly all the time.
If you need something more tailored to your business, we can set up a custom SLA (Service Level Agreement) for specific uptime commitments that match your needs.