FAQ’s

Your questions, answered.

FAQ’s

Frequently Asked Questions

How long does it take to build a website?

A simple brochure-style website might take 6- 8 weeks, while a more complex site like an eCommerce store could take 12 weeks or more. The time frame for building a website depends on the size, complexity, and specific features you require and considerations such as if branding is required. Our team however can work in an agile way on projects with tight timescales and there are options to launch sites in phases, so if you’re in a rush, do feel free to reach out still.

What is the cost of a web design project?

Our pricing depends on your project requirements, with flexible payments made in phases as the project progresses. Typically, our projects range from £10k ($12.5k) to £120k ($157k), with an average cost of around £15-20k ($20k-26k). We do have a minimum project size of £10k ($12.5k).

Will I retain full ownership of the design, development, and code?

Yes! Once the project is complete and full payment has been made the website designs and all files will be delivered to you, and full ownership signed over. We don’t believe in retaining ownership or locking you into monthly fees.

What is the process for feedback, revisions, and approvals?

Getting your feedback and ensuring the design perfectly meets your requirements is what our project managers excel at. We use industry-leading design tools like Figma and QA tools like BugHerd to make providing feedback to our team seamless. Our projects are carried out in phases and an iterative way, allowing for full feedback and refinement of your site until sign-off on your final, amazing site.

What ongoing support or maintenance do you offer after launch?

We’re flexible. We offer care plans, retainers, and ad hoc work tailored to your needs, ensuring you have the right level of support. A website is never truly finished—there’s always room for updates and improvements. We’re here to support you as your site evolves and grows, whenever you need us.

Will the website be mobile-friendly and responsive?

Absolutely – not just mobile-friendly, but fully mobile-optimized. With mobile traffic now surpassing desktop, we design and wireframe the mobile versions of our websites from the start. We ensure your site looks and functions beautifully across all devices.

Can I easily update the content myself?

Of course. We use industry-standard CMS platforms, making it simple for you to set up and populate content for new pages in a flash. You can create a new landing page on our websites in the time it takes to make a cup of tea!

Will my website be optimsed for search engines?

Absolutely – this is one of our strengths as an agency. We have a dedicated SEO team involved in every project to ensure the websites we build are fully optimised to rank effectively from the start. Plus, we offer additional SEO services to take your site’s performance to the next level and provide ongoing SEO to help keep you at the top of search engine results.

Branding & Design FAQ’s

Frequently Asked Branding Questions

Do I need branding for my website project?

Without a clearly defined brand and brand assets, when you create a design piece for your company, whether it be a website or a print asset like a brochure you’ll end up with inconsistency in the design. We would recommend creating brand guidelines and a brand identity to accompany your logo, before proceeding to creating a website design.

How long does a branding process take?

Allow 1 week for discovery, 1-2 weeks for initial concepts, and approximately 2 weeks for visual identity and brand guidelines. Generally a branding process will take approximately 4-6 weeks depending on the complexity and feedback/revisions.

I have a logo already is this enough?

Your logo is a key component of your brand. Having a logo sets the general feel and tone for your brand, as well as colors, typography, and sometimes even graphics. However, a logo isn’t enough to be considered a whole brand. For instance, as part of creating the design for a website, you’ll need a clear color palette, typographic usage (header fonts, body fonts), and brand assets (icons, illustrations, graphics, imagery, etc.) to design an effective, brand-consistent website.

Why is branding important for my business?

Branding is crucial as it is the primary way your audience interacts and recalls your business. It determines your messaging, perceptions and builds trust. A strong, consistent brand gives you an advantage over your competitors while building loyalty and trust in your product or service.
Your branding will also affect the design of your website and everything else that relates to your business such as social media sites and marketing materials. It helps to ensure that every single interaction with your business is uniform and consistent with your values and goals. Branding is the basis of how your business is experienced and perceived by the customers and how it is able to prosper in a competitive economy.

What are brand guidelines, do I need them?

Brand guidelines are the set of rules of how your brand is displayed across all various platforms, materials and design points. They typically cover elements like logos, logo usage, colours, typography, imagery, illustrations, graphics, etc. They ensure that the visual representation of your brand is consistent wherever it is used.
They are essential to ensuring your brand is effectively represented wherever it is used. They are particularly helpful when multiple persons or teams are contributing to create marketing collateral for your company or brand. Without clear brand guidelines, your brand could be misrepresented or have inconsistent visuals used. We would recommend clear brand guidelines are created before any website design or additional design projects are carried out.

SEO FAQ’s

Frequently Asked SEO and Digital Marketing Questions

What does digital marketing encompass?

Digital marketing is a broad term that encompasses a wide array of different aspects. These include pay-per-click (PPC) advertising, social media management, and content creation.

How do you measure the success of a digital marketing campaign?

We use a combination of different key performance indicators (KPIs) to evaluate the success of a campaign. These include traffic growth, conversion rates and lead generation.

What kind of businesses do you work with?

Our client base varies from start-ups to established brands & enterprises from all kinds of industries and from all over the world. No matter your businesses size, industry or location, we can tailor a digital marketing campaign to fit your needs.

How do you create a digital marketing strategy for my business?

After understanding your businesses goals, audience and industry, we create a customised plan that blends various digital channels, including SEO, PPC, and social media, that are designed to drive growth and engagement.

How long will it take to see results from a digital marketing campaign?

The timeline for results completely depends on the services used and the scope of the campaign. While PPC can deliver immediate traffic, organic sustained growth through SEO and content marketing generally takes longer to yield results. When beginning a campaign, we provide a realistic timeline in order to manage expectations.

Website Audit FAQ’s

Frequently Asked Website Audit Questions

How long does the website audit take?

Our website audit takes approximately 2 weeks to complete. As its completed manually by our team we need some time to review your website thoroughly. In some cases it might take a little longer depending on our workload, however once you’ve confirmed your audit with us we’ll provide an accurate timeline for your audit.

Will you fix the problems you find during the audit?

We’ll provide a comprehensive review of any issues identified during the audit. Fixes for these issues are not included as part of the audit, however we are able to provide a discounted cost to fix the problems flagged in your audit.

Is it a manual review or automated?

It’s a fully manual review carried out by our team, its not automated by a tool, software or ai.

Do you look at my websites SEO performance as part of the audit?

Yes, we do! We’ll look at your site traffic, current rankings, onsite optimisation and will make suggestions on any SEO opportunities that we may identify.

Hosting and Support FAQ’s

Frequently Asked Hosting and Support Questions

How do you ensure my website stays secure?

We implement a range of security measures, including SSL certificates, regular security updates, firewalls, and malware scanning to protect your site. Regular backups are also taken to ensure your data can be recovered if necessary.

Will I have control over my hosting account?

Yes! You’ll have full access to your hosting account, giving you the ability to manage your website, email accounts, backups, and settings. We also provide easy-to-use management tools for your convenience.

How often do you backup the websites?

We perform daily backups to ensure your website is protected and your data is recoverable if anything goes wrong. You’ll always have access to the latest backup version of your site.

What happens if my website goes down?

If your website goes down, our team is immediately notified and works to resolve the issue quickly. We aim to minimise downtime and will keep you informed every step of the way.

What’s the difference between regular hosting and WordPress hosting?

WordPress hosting is specially optimised for WordPress websites, offering faster performance, enhanced security, and features like one-click installations. If you’re using WordPress, our hosting is designed to provide the best experience.

SEO Checker FAQ’s

Frequently Asked SEO Checker Questions

How accurate is the SEO Checker?

The SEO Checker provides a detailed and reliable analysis of your website’s SEO performance, based on proven industry metrics and benchmarks. While it’s accurate for identifying common issues such as missing meta tags, broken links, or slow load times, it’s important to note that no automated tool can account for every nuance of your website’s unique structure or goals. For a more comprehensive assessment, contact us to explore how our SEO experts can assist.

I need help with the results from my SEO Checker.

If you’re unsure how to interpret or act on your SEO Checker results, we’re here to help. Our team of SEO experts can explain what each section means and provide tailored recommendations to improve your website’s performance. Whether it’s optimizing your on-page content, building backlinks, or improving technical elements like site speed, get in touch with us or send us your project brief so we can guide you every step of the way.

What’s the difference between an SEO Checker and a manual SEO audit?

An SEO Checker is an automated tool that provides a quick overview of your website’s SEO health, highlighting key areas like keyword usage, backlinks, and technical performance. A manual SEO audit, however, is carried out by an expert who takes a more detailed look, analysing factors such as user behaviour, content strategy, competitor activity, and other more complex elements. If you’re interested in a comprehensive manual audit, get in touch with us.

Can the SEO Checker detect all SEO issues?

The SEO Checker is very effective at identifying common SEO issues such as missing meta descriptions, slow page speeds, or weak backlink profiles. That said, it may not catch everything—for example, it might not fully assess deeper content strategy, advanced user experience challenges, or industry-specific SEO needs. For a more in-depth evaluation, contact our SEO team to discuss a custom audit.

Will the SEO Checker show me how to fix the issues it finds?

It will! The SEO Checker highlights the areas to improve and gives practical suggestions, like tweaking title tags, adding alt text to images, or fixing broken links. If you’d prefer some extra support implementing those fixes, our team is here to lend a hand. Reach out to us, and we’ll sort it out together.

Does the SEO Checker work for all website platforms (e.g., WordPress, Shopify)?

Yes, the SEO Checker works across all major website platforms, including WordPress, Shopify, Wix, and more. It evaluates universal SEO principles that apply regardless of your platform, such as meta tags, page speed, mobile responsiveness, and structured data. If you’re unsure about platform-specific SEO issues, contact us for support.

Should I rely on an SEO Checker or hire an SEO expert?

An SEO Checker is a handy starting point, especially if you’re new to SEO. It’s great for spotting the basics, but for ongoing improvements or tackling more technical challenges, an expert can bring the experience and strategy needed to make a real impact. The two can work well together—if that sounds like what you need, get in touch with us.

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