Privacy Policy

We only collect personal data when we have a lawful basis to do so, such as your consent, a contractual necessity, a legitimate interest, or when required by legal obligation.

1.a) Information You Provide to Us

When using our website, you may provide personal data, such as:

• Name
• Email address
• Mailing address
• Phone number

This information may be provided when using our quick quote calculator, contact form, or other interactive features.

1.b) Automatically Collected Information

When you visit our website, we automatically collect certain information from your device using cookies and tracking technologies. This includes:

• IP address
• Web browser & device type
• Referring web pages (sites you visited before ours)
• Interaction data (e.g., clicks, page views, time spent)

We may also track email engagement data, such as whether you open or click links in our emails.

1.c) Information from Third Parties

We may receive personal data from:

• Advertising partners (e.g., Google, Facebook)
• Integrated services (e.g., analytics providers, CRM systems)
• Publicly available sources

If we combine third-party data with data collected on our website, we will treat it as personal data under this policy.

We process personal data for the following purposes:

2.a) Website Operations

To deliver, maintain, and improve our website’s functionality and user experience.

2.b) Analytics & Improvements

To understand user behaviour and enhance our services. All analytics data is processed in an anonymised form where possible.

2.c) Communications

To contact you for administrative purposes or regarding our products and services. You can opt out of promotional messages at any time.

2.d) Cookies & Tracking

We use cookies to:

• Personalise your experience (e.g., remembering form inputs)
• Provide relevant advertising & content
• Analyse website performance and marketing campaigns
• Monitor site usage (e.g., total visits, page views)

Read more about our cookie policy [here].

2.e) Google Analytics

We use Google Analytics to track visitor trends. Google processes data independently under their own privacy policy (view here). All data collected is non-identifiable.

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our general retention periods are:

If you request data deletion, we will process it in accordance with legal requirements.

We use industry-standard encryption, access controls, and secure storage to protect your data. However, no online service is entirely secure. If you believe your personal information has been compromised, please contact us immediately.

We do not sell your personal data. However, we may share it in the following circumstances:

5.a) Public Content

Any information shared publicly (e.g., blog comments) will be visible to others.

5.b) Third-Party Service Providers

We work with trusted third-party providers to operate our services, including:

• Website hosting & security
• Analytics & marketing tools
• Payment processing

We ensure that all third parties process your data securely and in compliance with GDPR.

5.c) Aggregated Data

We may share anonymised, non-personal data with advertisers, vendors, or researchers to improve our website.

5.d) Legal & Compliance

We may disclose your data if required to comply with the law, respond to government requests, or protect against fraud or unauthorised access.

You have the right to:
✅ Request access to the personal data we hold on you
✅ Correct inaccurate or incomplete data
✅ Request deletion of your data (in certain circumstances)
✅ Withdraw consent for data processing (where applicable)
✅ Opt out of marketing communications
✅ Restrict processing under certain conditions

To exercise these rights, email us at [email protected]. We will respond within one month in accordance with UK GDPR.

Exceptions: We may retain data where required by law or to protect the rights of others.

We may update this policy from time to time. Any changes will be:

1.  Posted on this page
2.  Communicated via email (if material changes occur)

Your continued use of our website after these updates constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us:

📍 By Post:
Creative Brand Design Limited
41 Smithbrook Kilns, Guildford, Surrey, GU6 8JJ

📧 By Email:
[email protected]

📞 By Phone:
01483 277 547

We are regulated by the Information Commissioner’s Office (ICO). You can contact them for independent advice here.