What Information We Collect
We only collect personal data when we have a lawful basis to do so, such as your consent, a contractual necessity, a legitimate interest, or when required by legal obligation.
1.a) Information You Provide to Us
When using our website, you may provide personal data, such as:
- Name
- Email address
- Mailing address
- Phone number
This information may be provided when using our quick quote calculator, contact form, or other interactive features.
1.b) Automatically Collected Information
When you visit our website, we automatically collect certain information from your device using cookies and tracking technologies. This includes:
- IP address
- Web browser & device type
- Referring web pages (sites you visited before ours)
- Interaction data (e.g., clicks, page views, time spent)
We may also track email engagement data, such as whether you open or click links in our emails.
1.c) Information from Third Parties
We may receive personal data from:
- Advertising partners (e.g., Google, Facebook)
- Integrated services (e.g., analytics providers, CRM systems)
- Publicly available sources
If we combine third-party data with data collected on our website, we will treat it as personal data under this policy.
How We Use Your Information
We process personal data for the following purposes:
2.a) Website Operations
To deliver, maintain, and improve our website’s functionality and user experience.
2.b) Analytics & Improvements
To understand user behaviour and enhance our services. All analytics data is processed in an anonymised form where possible.
2.c) Communications
To contact you for administrative purposes or regarding our products and services. You can opt out of promotional messages at any time.
2.d) Cookies & Tracking
We use cookies to:
- Personalise your experience (e.g., remembering form inputs)
- Provide relevant advertising & content
- Analyse website performance and marketing campaigns
- Monitor site usage (e.g., total visits, page views)
Read more about our cookie policy [here].
2.e) Google Analytics
We use Google Analytics to track visitor trends. Google processes data independently under their own privacy policy (view here). All data collected is non-identifiable.
How Long We Hold Your Data
We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our general retention periods are:
Data Type | Retention Period |
Contact form submissions | 12 months |
Analytics & website usage data | 26 months (anonymised where possible) |
Marketing communications | Until you opt out |
Legal & compliance data | As required by law |
If you request data deletion, we will process it in accordance with legal requirements.
How We Protect Your Data
We use industry-standard encryption, access controls, and secure storage to protect your data. However, no online service is entirely secure. If you believe your personal information has been compromised, please contact us immediately.
Your Rights
You have the right to:
✅ Request access to the personal data we hold on you
✅ Correct inaccurate or incomplete data
✅ Request deletion of your data (in certain circumstances)
✅ Withdraw consent for data processing (where applicable)
✅ Opt out of marketing communications
✅ Restrict processing under certain conditions
To exercise these rights, email us at [email protected]. We will respond within one month in accordance with UK GDPR.
Exceptions: We may retain data where required by law or to protect the rights of others.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be:
1. Posted on this page
2. Communicated via email (if material changes occur)
Your continued use of our website after these updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📍 By Post:
Creative Brand Design Limited
41 Smithbrook Kilns, Guildford, Surrey, GU6 8JJ
📧 By Email:
[email protected]
📞 By Phone:
01483 277 547
We are regulated by the Information Commissioner’s Office (ICO). You can contact them for independent advice here.